During February several members of our MineScape team; Jim Sronce, Ken Wang and Alban Haisley travelled around Central Queensland and Indonesia to personally visit various MineScape users.
The graphic below shows where they went and who they were able to meet:
It was a useful exercise for some of our valued customers to meet members of our technical team, fortuitously timed ahead of the rapid restrictions put in place as the COVID-19 situation worsened. The remote interactions in coming months will be that little bit easier after establishing relationships in person through the road trips.
Whether it be face to face, or using online and remote methods to interact, we believe it is important to have individual conversations with users at each site.
These interactions create the best opportunity to find out first-hand how our users are using our software so that we can identify gaps where it is being under-utilised. This gives us clarity about which customers would benefit from further training, and which features need to be further developed.
Our road maps are planned based on users’ feedback and real-life usage. One-on-one contact, either in person or through remote meetings, is the most honest and relevant type of feedback we can get; both positive and negative.
Some key motivations for our team to continue investing their time back to our customers:
- Concentrating our development efforts on features and enhancements that users will value on-site.
- Validating the software roadmap by asking questions and collecting constructive feedback by listening to our users’ concerns.
- Unlocking opportunities and new ideas by proactively talking to our users; when it comes to brainstorming and building a better product for our users, the more discussions the better.
- Being inclusive and transparent.
- Demonstrating the importance of our clients to us – reinforcing human values and interaction with every customer.
As Datamine delivers exciting enhancements to MineScape, user feedback is increasingly more important. We were fortunate enough to visit many user sites in the first quarter of 2020. We understand that in the current situation that is no longer possible, but as a leading technology company, we are well-equipped with online platforms to connect with our users through this tough time.
You can be sure to look forward to more from the MineScape team and see their faces either online or in real life!